Privacy and Cookies Policy

The Uncommon Heartfelt Touch respects your privacy and aims to handle personal information clearly, responsibly and only where it is needed. This policy explains how personal information is collected and used through this website and associated online communications.

The Uncommon Heartfelt Touch is operated by Kev Bailey, based in England, UK.

01. Who Is Responsible for Your Information?

For the purposes of UK data protection law, Kev Bailey trading as The Uncommon Heartfelt Touch is responsible for personal information collected through this website and his associated communications.

If you have a question about your personal information or would like to exercise your data protection rights, you can contact Kev using the contact details provided on this website.

02. Information We May Collect

Depending on how you use the website, we may collect:

• Your name

• Your email address

• Your telephone number, if you choose to provide it

• Information you voluntarily include in an enquiry

• Newsletter subscription information

• Technical information associated with your visit to the website, such as device, browser or IP information

• Website usage information where analytics or similar technologies are enabled

Kev may receive health or wellbeing information directly from clients as part of his healing practice. This website does not request or collect this information through its general contact or newsletter forms.

03. How Information Is Collected

Information may be collected when you:

• Complete a contact or enquiry form

• Contact Kev by email

• Browse or interact with the website

• Choose to participate in an online session through Zoom

The website is hosted using Squarespace. Website forms and associated services may therefore process information submitted through the site.

04. How We Use Your Information

Personal information collected through the website may be used to:

• Respond to your enquiry

• Communicate with you about a service you have asked about

• Manage newsletter subscriptions

• Send newsletters or updates where you have chosen to receive them

• Operate and maintain the website

• Understand how the website is being used where appropriate analytics have been enabled

• Meet applicable legal obligations

We do not sell your personal information.
Submitting an enquiry does not automatically subscribe you to marketing communications.

05. Lawful Basis for Processing

Depending on the circumstances, personal information may be processed on one or more of the following lawful bases:

Consent
Where you have chosen to subscribe to email communications or consented to non-essential cookies or similar technologies.

Contractual Necessity
Where information is required to respond to or fulfil a request relating to services you have asked to receive.

Legitimate Interests
Where reasonably necessary to operate, maintain and protect the website and communicate appropriately in connection with enquiries.

Legal Obligations
Where information must be processed or retained to comply with applicable law.
Where processing is based on consent, you may withdraw that consent at any time.

06. Email & Newsletter Communications

If you choose to subscribe to the newsletter, your subscription information is processed using Mailchimp.
You can unsubscribe at any time using the unsubscribe link included in newsletter emails.
Information provided through a general enquiry is not added to the newsletter mailing list unless you separately choose to subscribe.

07. Third-Party Service Providers

A small number of third-party services are used to operate the website and communicate with visitors.
These currently include:

• Squarespace — website hosting, website functionality and forms

• Google / Gmail — receiving and managing website enquiries and email communications

• Mailchimp — newsletter subscriptions and email communications

• Zoom — online sessions where arranged directly with Kev

Online Zoom sessions are not routinely recorded.

Bookings and payments are arranged directly with Kev or, where applicable, through the clinic providing the service and are not processed through this website.

These third-party providers operate under their own privacy and data protection terms.

Some providers may process information outside the United Kingdom. Where international transfers occur, they are subject to applicable data protection requirements and safeguards.

08. Data Retention

Personal information collected through the website is retained only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• General website enquiries and correspondence — for as long as reasonably required to respond to and manage the enquiry

• Website and technical information — according to the operation and retention settings of the relevant website or analytics service

Information held separately by Kev as part of an ongoing client relationship may be subject to different requirements and is outside the scope of the general website data described in this policy.

09. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights to:

• Request access to personal information held about you

• Ask for inaccurate information to be corrected

• Request deletion of information where applicable

• Restrict or object to certain processing

• Withdraw consent where processing relies upon consent

• Request transfer of your information where applicable

If you have concerns about how your personal information has been handled, please contact Kev in the first instance.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).
→ Information Commissioner's Office

10. Security

Reasonable measures are taken to protect personal information and the accounts and services through which it is processed.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. What Are Cookies?

Cookies and similar technologies are small files or pieces of information stored or accessed on your device when you visit a website.
They may be required for a website to function or used to understand how visitors interact with it.

12. Cookies Used on This Website

The website may use:

Essential cookies
These are required for core website functionality, security and operation. They do not require consent where they are strictly necessary.

Non-essential cookies
Where analytics or other non-essential technologies are enabled, these may collect information about how visitors interact with the website.
Where consent is legally required, non-essential cookies will not be used until you have made your choice through the website's cookie controls.

13. Managing Cookies

Where applicable, the website's cookie banner allows you to manage your preferences for non-essential cookies.
You can also manage or delete cookies through your browser settings. Blocking essential cookies may affect how the website functions.

14. Third-Party Services & Cookies

Third-party services integrated with the website may use cookies or similar technologies in accordance with their own privacy policies and your consent choices where applicable.

Further information about Squarespace's privacy practices can be found here:
→ Squarespace Privacy Policy

15. Changes to This Policy

This policy may be updated when the website, the services used to operate it, or applicable requirements change.
The current version will be published on this website with its latest review date.

© 2026 The Uncommon Heartfelt Touch | Kev Bailey. All rights reserved.